Continuing Education for Personal Support WorkersThe CSAH Continuing Education for Formal and Family Caregivers courses have been developed to support educational initiatives for Personal Support Workers, Trained Volunteers and Family Caregivers. 

These lessons provide relevant and engaging information, designed to run between 10 and 20 minutes.  There are helpful 'Pre and Post Assessment Quizzes' that help reinforce the learning and retention of the material.  In most cases these are optional, however there may be some groups for whom these quizzes are mandatory, depending on the requirements of the institution.

To enrol in this course, please contact Gail Hawley Knowles for more information.

Please note that all content in this site is shared under a Creative Commons License.


graphic of crowd of people with blue silouetted figures hiddenThe issue of abuse and neglect of older people is an important one that we must understand in order to prevent, identify and assist with. “Abuse and neglect of older adults” refers to different forms of abuse, mistreatment, violence or other harm directed at older adults. In the course you will review the different kinds of abuse and neglect that can occur. Abuse often occurs with persons who are in positions of trust or authority and can occur to anyone whether they are ill or not. The course uses reflection and case studies to enhance and reinforce learning.

photo of older man looking lostThis course provides you with the information needed to understand the prevalence and impact of delirium, common causes and risk factors and key symptoms of the disease. It explores the process of recognizing and assessing delirium, as well as collaboratively applying management strategies anchored in both non-pharmacological and pharmacological approaches aimed at treatment and prevention.

Throughout the course you are asked to apply your learning to an ongoing case study.

Photo of older man seeming disorientedThis course describes the presentation and progression of dementia. It explores risk factors, early warning signs, symptoms and care strategies. Woven through the course is a review of the associated impact of caregiving and how you as a professional can identify stress and provide caregiver support. The entire course is anchored in a person-centered approach to care which includes the individual and their care partner and focuses first and foremost on people as individuals.

Throughout the course you are asked to apply your learning to an ongoing case study.

photo of older man in depressive stateThis course introduces you to the relevance of depression and its impact on the lives of older people and their families. You will find information on the common risk factors, signs and symptoms, assessments and treatment that can be offered. You will explore approaches that can be helpful and put your ideas into action using a case study and a variety of reflections

Photo of elderly woman descending stairsWelcome to the Falls for Older Adults online educational course, designed for health care providers’ continuing education and professional development. The course aims to improve your knowledge about falls prevention, screening for risk, assessment and interventions for fall prevention.

Photo of bed restraintsThe course on “Minimizing the use of Restraints” will introduce you to the review relevant legislation and key aspects of a typical agency ‘restraint’ policy. You will find information on the common risk factors associated with restraint use and some approaches to prevention and preventative measures that can be used.

There are necessary requirements that must be met before a restraint can be used, whether the restraint is physical, chemical or environmental that is detailed within the lessons. Safe use, how to explain restraints to families, requirements for obtaining consent and lastly how you should   document decisions and interventions. You will explore approaches to prevention and put your ideas into action using a case study and a variety of reflections.

Photo of elderly woman with neck painPain is the greatest threat to comfort and a person’s quality of life. It is highly prevalent in the older population with 60-75% of people over the age of 65 reporting at least some persistent pain. Despite this, the elderly are often untreated or undertreated for pain. Effective pain management involves a collaborative team approach exploring factors that contribute to the person’s pain and working with the individual to understand their pain and meet their treatment goals.

Welcome to the course on Pain Management in the Elderly. This course is designed for health care providers’ continuing education and professional development. It is intended to increase your knowledge of pain management in the elderly through the delivery of core curriculum, interactive activities, case studies, knowledge check questions and reflective practice.

photo of an elderly woman sucking on her fingersAlso known as: Challenging, Behavioural and Psychological Symptom's of Dementia (BPSD) or Neuropsychiatric Symptoms of Dementia (NPSD), Responsive Behaviours (RB) defined are actions, words and gestures that are a response, often intentional, to something important to a person.

In older persons with dementia, responsive behaviour reflects a response to something negative, frustrating, or confusing in the person’s environment and the ensuing behavior is often detrimental to the person and those around them.

This course explores the underlying factors which contribute to responsive behaviours, how to assess and document the behaviours and effect means of treating the person and managing the behaviours.